Client Testimonials

“The Kirandt Group has been instrumental in helping the Meadows management team better understand the opportunities to improve our services and the overall experience for our valued guests. Our reports are specialized and are a good tool for navigating a highly competitive market place.

Staff at the Kirandt Group are very knowledgeable and are ready to answer questions and concerns. The Kirandt Group has provided high-level expertise to assist our employees with challenges on a daily basis. The Kirandt Group provides a powerful edge in today’s business world.”

– Sean Sullivan, VP & General Manager at Meadows Racetrack & Casino

“The Kirandt Group provides great value, providing our operation another tool of measurement in evaluating our service objectives. They provide valuable insight into our operation through a professional, clear and accurate assessment, which our company has come to consistently value, year after year.”

– Don Damond, Vice President/General Manager at Little Six Casino

“We are absolutely delighted with the insights The Kirandt Group’s service evaluation shoppers provide. They worked collaboratively with us to customize our shopper checklist to ensure alignment with our guest service criteria for gaming areas, restaurants, beverage service, facilities and hotel operations. Their understanding of our business is integral in providing us results with standardized scoring and trending information for all of our gaming properties. The candid feedback from the reports proved to be one of the best mentoring and learning tools for our front line employees. We give The Kirandt Group our highest recommendation.”

Larry Leon, Guest Service Program Manager at Desert Diamond Casinos & Entertainment

“As a past senior executive in several gaming companies, I quickly learned that having the ability to monitor and measure service and productivity levels of my company’s pre-determined work-standards was paramount to achieving our quality goals. To achieve that end meant finding the best independent service company to lead the “shopping” analysis for my company. I found that special company in the KIRANDT GROUP.

I have worked with the principals of the Kirandt Group, first at the corporate casino level, and have since used their consultancy at multiple properties under my direction. The information and analysis they provide has been invaluable for quality assurance of our customer service levels. The Kirandt Group Gambler’s Perspective Program™, in particular, has been instrumental in guiding us to systematically adjust our service specifications in ways that enable us to capture market share from our competitors. I’ve found this firm to operate with the highest integrity. Their casino knowledge, both practical and theoretical, is unsurpassed.”

– Roger P. Wagner, Hotel and Casino Management Consultant (Former CEO of Binion’s Enterprises, CEO of Resorts International Holdings, President and CEO of Horseshoe Gaming Holding Corp, President and CEO of Trump Castle Casino Resort.)